SHIPPING POLICY
We ship almost entirely via United Parcel Service (UPS), multiple freight trucking companies and Freight Aces. Orders placed before noon, Monday - Friday, normally ship out within 10-14 days after full payment has been received. When available, a tracking number is provided for your convenience.
Rates vary dependent upon the weight of each item, delivery via UPS Freight or UPS Ground services. Location is also a determining factor for pricing.
RETURN POLICY
Your Satisfaction is our Number One Goal.
At ACH, we want you to be 100% satisfied with your purchase.
Items not eligible for returns:
- Custom orders (i.e. products that are built-to-order or any item labeled non-returnable on the product page of the website).
- Special purchases, including: clearance items, inventory sale items, custom quotes, special discounts, etc.
- Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any item that is not in reasonable condition.
- Any item not accompanied by a Return Merchandise Authorization Number (RMA#) issued by ACH.
- Any item that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 10 or more of a single item or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.
- Light bulbs, titles, blinds, and shades.
- Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
- Any item not purchased from ACH.
